What happened :

While rolling out a planned upgrade to how our infrastructure manages configuration and credentials, part of our ongoing security and compliance program, a configuration mismatch affected two of our media processing services. Some requests have failed or been delayed while it was happening.

Resolution :

We found the cause and deployed a fix to both services the same day. They have been running normally since. All recordings should be recovered shortly and availble in your Dashboard.

Next steps :

We're standardizing this configuration approach across our platform and adding automated checks to our deployment pipeline so this kind of issue is caught before it reaches production.

We apologize for the disruption. If you saw any failed or incomplete processing jobs during this period, please contact support and we'll help resubmit them.